Yes, we do love supporting artists, schools, retailers, and other institutions alike. Please apply for wholesale to be granted 50-70% Off RRP in bulk purchases. Click the link here

Yes, we do love supporting artists, schools, retailers, and other institutions alike. Please apply for wholesale to be granted 50-70% Off RRP in bulk purchases. Click the link&#xA0;<a href="https://www.surfpaints.com.au/pages/wholesale-sign-up">here </a>

Do you offer wholesale?

Customers have a 2-hour window from the time of order placement to cancel without any questions asked. To cancel, please respond to your SurfPaints order email with the subject line "CANCEL ORDER."Cancellations requested beyond the 2-hour window may

Customers have a 2-hour window from the time of order placement to cancel without any questions asked. To cancel, please respond to your SurfPaints order email with the subject line &quot;CANCEL ORDER.&quot; Cancellations requested beyond the 2-hour window may require payment of the return shipping fee to our Sydney warehouse. If the order has not yet left our warehouse, we can cancel it and provide a full refund. For such cases, please contact us at <a data-fr-linked="true" href="mailto:support@surfpaints.com">support@surfpaints.com</a> or reply to your SurfPaints order email with the subject line &quot;CANCEL ORDER.&quot;

Can I cancel my order?

Please remember that only one discount code can be applied at checkout, as our system doesn't allow for combining codes.

Please remember that only one discount code can be applied at checkout, as our system doesn&apos;t allow for combining codes.

Why didn't my discount code work?

Free shipping automatically applies at check out to all orders over $99 in your local currency and can be combined with one other discount code only. Please keep in mind the final total of your order after discounts applied need to be over $99 and no

Free shipping automatically applies at check out to all orders over $99 in your local currency and can be combined with one other discount code only.Please keep in mind the final total of your order after discounts applied need to be over $99 and not before discounts.&#xA0;

Why isn't free shipping applied?

SHIPPING & DELIVERYSurfpaints dispatches orders Monday to Friday at 11:00 AM AEST from our warehouse in Brookvale, NSW using tracked Australia Post services. Additional couriers may be used where appropriate. Domestic Shipping (Australia)NSW: Express

SHIPPING &amp; DELIVERY Surfpaints dispatches orders Monday to Friday at 11:00 AM AEST from our warehouse in Brookvale, NSW using tracked Australia Post services. Additional couriers may be used where appropriate.Domestic Shipping (Australia) NSW: Express shipping typically arrives in 1&#x2013;2 business days, and Standard shipping takes 2&#x2013;4 business days. Other States: Express shipping generally arrives in 1&#x2013;3 business days, while Standard shipping may take 3&#x2013;10 business days.Priority Express (Australia Only) Our Priority Express + Cover upgrade includes priority handling, meaning your order is picked, packed, and dispatched ahead of all standard and regular express orders. This option also includes full coverage: if the parcel is lost or missing, Surfpaints will replace or refund 100% of the product and shipping cost once a postal investigation is completed.International Shipping USA: Estimated delivery time is 7&#x2013;11 business days. New Zealand: Estimated delivery time is 3&#x2013;5 business days. Other regions: Shipping usually takes 6&#x2013;12+ business days, depending on the local postal system. Please note: Express international shipping is not available at this time.International Pricing &amp; Taxes International product prices may be higher due to currency conversion fees, increased international shipping costs built into the pricing, and additional costs for customer service, customs handling, and returns. Surfpaints is not responsible for any taxes or duties imposed by your country. If you refuse delivery or fail to pay customs fees and the item is returned, a store credit will be issued for the product value, minus any shipping costs incurred.Order Cancellations Orders can be cancelled within 60 minutes of placement for a full refund. After 60 minutes, cancellation is only possible before dispatch, which occurs around 11:00 AM AEST, Monday to Friday. Once dispatched, orders cannot be cancelled. If the parcel is already packed or in transit, cancellation may still be considered upon request, but shipping and return fees will apply. To cancel an order, please email us as soon as possible.Returns &amp; Exchanges We offer a 60-Day Money-Back Guarantee. Refunds are not available after 60 days from the order confirmation timestamp. To request a return, email&#xA0;<a data-start="2638" data-end="2660" rel="noopener">support@surfpaints.com</a> with your order number and the reason for the return. Use the subject line &#x201C;RETURN ORDER&#x201D;. Wait for approval and return instructions before sending anything back. Customers are responsible for return shipping unless otherwise agreed. Once your return is approved and received, a refund will be processed to the original payment method within 1&#x2013;3 business days.Faulty or Incorrect Products If you receive a faulty or incorrect item, please email&#xA0;<a data-start="3118" data-end="3140" rel="noopener">support@surfpaints.com</a> with your order number and clear photo or video evidence. Use the subject line &#x201C;FAULTY PRODUCT&#x201D;. Depending on the issue, we may offer a replacement, store credit, or a discount to keep the item (if low value or easily resolved).Unclaimed or Returned Parcels If a parcel is returned due to an incorrect address, failure to collect, or refusal to pay customs/import charges, we will issue store credit for the product value minus any return shipping costs. This applies to both domestic and international orders. Customers are responsible for entering correct address details at checkout. If an address is not corrected within 12 hours of placing the order, Surfpaints reserves the right to decline free replacements.Missing or Delayed Deliveries If your order shows as delivered but has not been received:<ul data-start="3970" data-end="4195"><li data-start="3970" data-end="4001">Check your tracking updates</li><li data-start="4002" data-end="4081">Contact your local post office (Australia Post or international equivalent)</li><li data-start="4082" data-end="4131">Lodge a missing parcel claim with the courier</li><li data-start="4132" data-end="4195">Email <a data-start="4140" data-end="4162" rel="noopener">support@surfpaints.com</a> with the subject &#x201C;MISSING ORDER&#x201D;</li></ul>Postal investigations may take up to 10 business days. If no resolution occurs after 60 days, we will refund or replace the item. If you selected Priority Express + Cover, your order is automatically eligible for full replacement or refund once declared lost by the carrier.

SHIPPING & RETURNS / TERMS & CONDITIONS

Surfpaints

Order Management 🛒

Do you offer wholesale?

Can I cancel my order?

Why didn't my discount code work?

Why isn't free shipping applied?

SHIPPING & RETURNS / TERMS & CONDITIONS