We ship daily via Australia Post from our warehouse in Sydney, NSW at 2pm. Tracking and details will be sent via email after order fulfillment to keep you updated.Australia Delivery Times:NSWExpress: 1-2 daysStandard: 2-4 days. VIC, QLD, SA, NT, ACT,

We ship daily via Australia Post from our warehouse in Sydney, NSW at 2pm. Tracking and details will be sent via email after order fulfillment to keep you updated. Australia Delivery Times: NSW Express: 1-2 days Standard: 2-4 days VIC, QLD, SA, NT, ACT, TAS &amp; WA Express: 1-3 days Standard: 3-6 days New Zealand Standard: 3-5 days

How long does shipping take in Australia?

Yes, we ship worldwide daily via DHL from our warehouse in Sydney, NSW at 2pm. Tracking and details will be sent via email after order fulfillment to keep you updated.US Delivery TimesStandard 7-11 daysInternational OrdersStandard 6-12+ days

Yes, we ship worldwide daily via DHL from our warehouse in Sydney, NSW at 2pm. Tracking and details will be sent via email after order fulfillment to keep you updated. US Delivery Times Standard 7-11 days International Orders Standard 6-12+ days

Do you ship Internationally?

Kindly note that we are diligently following the protocols set forth by our shipping provider, Australia Post, with regard to shipment and return procedures. Should a customer's package be marked as "delivered" but has not been received yet, we recom

Kindly note that we are diligently following the protocols set forth by our shipping provider, Australia Post, with regard to shipment and return procedures. Should a customer&apos;s package be marked as &quot;delivered&quot; but has not been received yet, we recommend following the steps outlined below: &#xA0; &#xA0; Begin by checking the most recent status of the shipment using the provided tracking number. &#xA0; &#xA0; Ensure that you contact your local post office to inquire about the package&apos;s status before confirming that the items are indeed missing. We await the resolution of a missing product prior to initiating a refund. We will only acknowledge items as missing once the following procedures have been carried out: &#xA0; &#xA0; Please send us an email with the subject line &quot;Missing Order,&quot; indicating that the item has not yet been delivered. Attach proof that you have thoroughly searched around your premises to ensure it has not been left anywhere, along with a paper slip from your local post office confirming your communication with them. This documentation serves as evidence that you have taken all possible measures to locate the items, but they remain undiscovered. If you continue to experience a lack of progress in locating the item, and there is no indication of its arrival, we will proceed to issue a refund in this particular scenario. We sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding.

My order is missing

Yes, we offer free shipping on all orders over $99 within Australia and the USA, after discount codes are applied. Free shipping is automatically applied at checkout.

Yes, we offer free shipping on all orders over $99 within Australia and the USA, after discount codes are applied. Free shipping is automatically applied at checkout.

Do you offer free shipping?

If a customer enters an incorrect postal address when placing an order and does not update Surfpaints Support via email or phone before the order is dispatched with Australia Post, the customer will be liable for the following:A $25 return-to-sender

If a customer enters an incorrect postal address when placing an order and does not update Surfpaints Support via email or phone before the order is dispatched with Australia Post, the customer will be liable for the following: A $25 return-to-sender fee if the parcel is returned to our warehouse. An additional $10 shipping charge to resend the items to the correct address. In cases where the postal service cannot redirect the parcel to the correct address, the order will need to be returned to our warehouse before we can arrange for the items to be resent. Surfpaints is not responsible for delays or additional costs caused by incorrect address submissions.Steps for the Customer to Rectify an Incorrect Address with Australia Post Check the Parcel&#x2019;s Status Use the tracking number provided by Surfpaints to check the current location and status of the parcel on the Australia Post Tracking Tool - https://auspost.com.au/mypost/track/search Call Australia Post Customer Support at 13 76 78 (Australia) and provide the tracking number. Inform them of the incorrect address and request a redirection or hold. Redirection is only possible if the parcel hasn&#x2019;t already been delivered or reached the final destination. Visit a Local Post Office The customer can also visit their local post office with the tracking number to inquire about redirection options. Wait for Return to Sender If Australia Post cannot deliver or redirect the parcel, it will be returned to Surfpaints (the sender). Advise the customer that once the parcel is returned, Surfpaints will arrange for it to be resent to the correct address (subject to additional fees).

Incorrect Address Policy

Surfpaints

Shipping 🚚

How long does shipping take in Australia?

Do you ship Internationally?

My order is missing

Do you offer free shipping?

Incorrect Address Policy