What is your returns policy?Updated a year ago

While we have confidence in the quality of our SurfPaints products, we offer a hassle-free return process if you are not satisfied.

60-Day Free Returns Policy
You can return any online order within 60 days from the date of your online order email confirmation. To initiate a return, reply to your SurfPaints email with the order number and subject line "RETURN ORDER," or email [email protected] with your order number.

If you choose to return your purchase within 60 days, we will issue a refund for the full amount minus shipping fees. We appreciate your feedback and ask for a brief reason for the return to enhance our service and product quality.

Please note the following details regarding our 60-Day Free Returns Policy:

    When returning the order, you are responsible for shipping the product back to our Sydney warehouse. Ensure you choose a shipping method with tracking. The delivery address is

Surfpaints
55 Harbord RdFreshwater
NSW 2096, Australia
Attn: Returns

    Once we receive the product at our warehouse, we will initiate your refund. You will receive an email confirmation when the refund process begins.
    The refund will be issued using the same payment method you used for your SurfPaints online purchase. The timeframe for the refund to reflect in your account may vary, typically taking between 1-3 days on average.

Returned Due To Unsuccessful Delivery
In the event that a customer's package becomes undeliverable and is subsequently returned to our Australian facility due to non-collection or redirection issues, the customer will be eligible to receive a refund for the value of the product, with the deduction of associated shipping fees. This refund will be processed once the order is received back in our custody.